Shipping questions
Which parcel service is used to deliver the weather station?
The shipment is made via DHL.
How long does the shipping take?
The shipment will be made on the day the payment is received. The shipping time is 1 to 3 business days. Immediately after the shipment you will receive a tracking link from us, with which you can track the shipment.
How to return the goods?
If you are not satisfied, you have the option to return the wetteronline home to us within 30 days without giving any further reasons. A return is of course free of charge for you.
Payment questions
Is it possible to pay for purchases in the Weather&Radar-Shop on account?
We offer payment by invoice through our partner Klarna.
Which payment methods are possible in the Weather&Radar-Shop?
You can use the following options to pay for your order in the Weather&Radar-Shop:
- PayPal
- Klarna
- VISA
- MasterCard
- American Express
- Maestro
- UnionPay
- SOFORT
- Store Pay
- Google Pay
- Apple Pay
Is it possible to pay in installments in the Weather&Radar-Shop?
Payment by installments is possible in the Weather&Radar-Shop through our partner Klarna.
Can I pay by direct debit in the Weather&Radar-Shop?
Payment by direct debit or direct debit is not possible.
Is it possible to pay cash on delivery in the Weather&Radar-Shop?
Is it possible to pay cash on delivery in the Weather&Radar-Shop?
Questions about the weather station weather & radar home
How much power does the weather station consume?
How much power does the weather station consume?
Does the weather station weather & radar home have an update option?
weather & radar home is a new type of weather station that you connect to your home Wi-Fi. Of course, we will provide the device with
updates. This is done fully automatically - you do not need to make any further settings yourself.
Alternatively, you can also check for updates manually. To do so, tap on the time and go to the settings. Go to the System section and then tap on Version.
Is it possible to hang the weather station on the wall?
You can find the matching wall mount for the weather & radar home in our store. This is suitable for all devices from the second generation.
When buying a weather & radar home, you can order the wall mount directly and save money compared to buying it separately.
If you already own a weather & radar home from the second generation, we also offer the wall mount as a single product in the store for free shipping.
In which colors is weather & radar home available?
weather & radar home is available in white only.
Does weather & radar home work in Switzerland?
weather & radar home works in Switzerland in the same way as in Germany and Austria. However, we would like to point out that locations south of a Lausanne - St. Moritz line are no longer displayed centered on the screen. However, automatic location determination works without any problems, and you can also enter locations manually.
Direct delivery to Switzerland is not possible due to complex shipping and customs issues, but is possible via our partner GALAXUS.